The short version

If your license key cannot be activated and our support team cannot resolve the issue, you receive a full refund to your original payment method. That is the whole promise, and the rest of this page just explains the mechanics.

How to request a refund

Email support@softwareinstore.com with your order number and a description of the problem (the exact error message or a screenshot helps enormously). Our team will first try to fix the issue — the overwhelming majority of activation problems are resolved within minutes, which is faster than any refund. If the key genuinely cannot be activated and we cannot make it work, we approve the refund.

What is covered

• Keys that fail Microsoft activation and cannot be resolved by our support team.
• Duplicate purchases made in error (contact us before using either key).
• Orders where the delivered product does not match the product page description.

What is not covered

• Keys that have been successfully activated — a working license cannot be “returned”, because it cannot be unsold.
• Purchases made for the wrong platform or edition where the correct product was clearly stated on the product page and the key has already been redeemed. (Bought the wrong thing but haven’t redeemed it? Contact us — we will usually swap it.)

Processing time

Approved refunds are issued promptly to the original payment method; depending on your bank or card issuer, the funds typically appear within 3–10 business days.

Operated by MAKERS UNITY LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.